Frequently Asked Questions — 7pkr

Click the registration button on the 7pkr homepage and complete the sign-up form with your full name, date of birth, residential address, email address and contact number. Once submitted, verify your email address using the link sent to your inbox. Full platform access — including withdrawals — requires completing the KYC identity verification step, which involves submitting a valid CNIC or passport.

No. 7pkr operates a strict one-account-per-person policy. Opening duplicate accounts — whether under the same or different personal details — is a direct breach of our Terms and Conditions. If multiple accounts are detected through matching personal information, device fingerprints, IP addresses or payment methods, all duplicate accounts will be suspended, associated bonuses will be voided, and pending balances may be withheld pending investigation.

KYC verification on 7pkr requires a valid government-issued identity document — your CNIC (Computerised National Identity Card) is the standard option for Pakistani users, though a valid passport is also accepted. You will also need to provide proof of address, such as a recent utility bill or bank statement. A liveness check (brief selfie or short video) is required to confirm that the documents belong to you. All documents must be authentic; submitting altered or falsified materials is a serious breach of our Terms.

Use the 'Forgot Password' link on the login page. Enter the email address registered to your account and you will receive a password reset link within a few minutes. If the email does not arrive, check your spam or junk folder. If you are still unable to access your account, contact our support team at [email protected] (plain text) and we will assist with identity-verified account recovery.

Minimum deposit amounts vary by payment method and are displayed clearly at the point of deposit within your account. All deposit amounts are shown in Pakistani Rupees (PKR) for your convenience. Always check the current minimum shown on the deposit screen, as these figures can change. Deposits must originate from a payment method registered in your own name — third-party deposits are not permitted under our Terms and Conditions.

Withdrawal processing times depend on the payment method chosen and whether your KYC verification is complete. Once approved, withdrawals are typically processed within 24 to 72 hours under normal conditions, though times can vary. KYC-incomplete accounts cannot withdraw funds. Withdrawals can only be made to a payment method previously used for a deposit or a verified account held in your name. If your withdrawal is delayed, contact support with your transaction reference number.

7pkr does not charge internal fees for standard deposits or withdrawals. However, your payment provider — whether a bank such as HBL or Bank Alfalah, a mobile wallet, or a cryptocurrency network — may apply their own transaction fees or currency conversion charges. These third-party charges are outside 7pkr's control and are borne by the user. Always check your payment provider's fee schedule before initiating a transaction.

Generally, withdrawals must be made to the same payment method used for the most recent deposit, or to a verified account held in your own name. This is an anti-money laundering control, not a platform restriction. In cases where your original deposit method is no longer available, contact our support team — alternative withdrawal routes may be available subject to additional verification and compliance review.

Live in-play betting allows you to place bets on events that are already underway — for example, betting on the next wicket or run total during a live Pakistan cricket match. Odds update in real time based on what is happening in the event. Markets can be suspended briefly around key moments such as wicket deliveries or set-piece situations. Bets confirmed before a suspension are valid at the odds shown at the time of confirmation. Live markets are available on selected events only.

7pkr's casino section includes slot games, live dealer tables, table games and speciality formats. Slot games cover hundreds of titles with varying themes, paylines and bonus features. Live casino offers real-time streamed games including blackjack, roulette, baccarat and game show formats with live presenters. Table games include classic variants of roulette, blackjack and poker. The full game catalogue is visible once you are logged in to your account.

RTP stands for Return to Player — it is the theoretical percentage of total wagered money that a slot game pays back to players over a very large number of spins. For example, a game with a 96% RTP theoretically returns PKR 96 for every PKR 100 wagered over its full statistical cycle. RTP is calculated over millions of rounds, so your actual short-term results can differ significantly. Higher RTP means better theoretical long-run odds, but it does not guarantee wins in any single session.

7pkr is fully optimised for mobile browsers, meaning you can access the entire platform on any modern Android or iOS smartphone without needing to download a separate app. Simply visit 7pkr.cam in your mobile browser. The responsive layout adjusts automatically to your screen size, giving you full access to sports betting, live casino, account management and responsible gambling tools on the go. A dedicated app may be available in future — check the platform for announcements.

A wagering requirement specifies how many times you must bet the bonus amount before any winnings become withdrawable. For example, a PKR 1,000 bonus with a 20x wagering requirement means you must place a total of PKR 20,000 in qualifying bets before withdrawing. Different games contribute at different rates — sports bets and slots often contribute 100%, while certain table games may contribute less. Check the terms of each individual bonus for the exact contribution table and any maximum bet restrictions during wagering.

Yes. All bonuses on 7pkr carry an expiry date by which the wagering requirement must be completed. Bonuses not fully wagered within the validity period are automatically removed from your account. The expiry period for each offer is stated in the individual bonus terms at the time of claiming. Once a bonus expires, it cannot be reinstated. Check your active bonus status in the Account section and track your wagering progress regularly to avoid missing out.

No. Bonus funds and any winnings generated from them are not withdrawable until the full wagering requirement has been met. If you request a withdrawal before completing wagering, the bonus and associated bonus winnings will be forfeited — only the withdrawable real-money balance not subject to bonus restrictions will be returned. Some bonuses lock your real-money balance until wagering is complete; always check the specific bonus terms before depositing to a bonus offer.

7pkr provides a comprehensive set of responsible gambling tools accessible from your account settings. Available tools include: deposit limits (daily, weekly or monthly), loss limits, session time limits, cooling-off periods (short-term account suspension), and self-exclusion (longer-term or permanent account closure). Reality check notifications are also available to show session time and net results at intervals you set. Reductions in limits take effect immediately; increases are subject to a mandatory delay period. Visit our Responsible Gambling page for full details.

To activate self-exclusion, go to Account Settings → Responsible Gambling → Self-Exclusion. You can select a period of 6 months, 1 year, 3 years or permanent exclusion. Once confirmed, your account is immediately suspended for the chosen duration and cannot be reactivated early — this is by design. All promotional marketing stops immediately. Any withdrawable real-money balance can be requested before exclusion takes full effect. You can also request self-exclusion by contacting support at [email protected] (plain text).

Pakistan's Prevention of Gambling Act, 1977, restricts gambling activities, and the legal status of online or remote gambling depends on applicable federal and provincial law. 7pkr does not claim to be licensed, approved or endorsed by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan, or any provincial body. Users are solely responsible for determining whether accessing 7pkr is lawful in their jurisdiction. This is not legal advice — if in doubt, seek independent legal counsel before proceeding.

You can reach the 7pkr support team by emailing [email protected] (plain text — not a link). Support is available in English; Urdu-language assistance may be available on request. For account security matters, please mark your message with 'Urgent' in the subject line. When contacting support, include your registered email address and a clear description of your issue to help us respond as quickly as possible. We aim to respond to all enquiries within 24 hours during standard operating periods.